Refund policy

Each O.W.L. Clothing Co. product is made to order. Because items are produced specifically when an order is placed, we do not accept general returns or exchanges for buyer’s remorse, incorrect size selection, or incorrect color selection.

Please review product descriptions and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at support@owlclothingco.com within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the problem. Once the issue has been reviewed and approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

LOST PACKAGES

If your package appears to have been lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

SIZE & COLOR SELECTION

Because our products are made to order, we cannot offer returns, refunds, or exchanges when the wrong size or color was selected at checkout.

Please review the size guide provided on the product page before completing your purchase.

If you received a size or color different from what you ordered, please contact us because this may qualify as an incorrect item.

ORDER CHANGES & CANCELLATIONS

We begin processing orders shortly after they are placed. If you need to change or cancel an order, contact support@owlclothingco.com as soon as possible.

We cannot guarantee that an order can be changed or canceled once fulfillment has begun.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

This policy does not limit any rights you may have under applicable consumer-protection laws.

Questions about your order or this policy can be sent to support@owlclothingco.com.